Question 1

How do I register my device?

Accepted Answer

Register at portal.focusv.eu. We recommend registering as soon as you receive a device to avoid delays with product questions or warranty claims.

Question 2

Does my device have a warranty?

Accepted Answer

Focus V offers a limited warranty on all devices. The warranty start date is the date of purchase and can only be used by the original end user with a dated proof of purchase.

Question 3

Do we ship internationally?

Accepted Answer

We ship to EU member states from our warehouse in Spain, except Bulgaria, Romania and Slovakia. The UK and destinations outside the EU are not supported yet; for those, visit focusv.com.

Question 4

Do we offer wholesale?

Accepted Answer

Yes. Contact our sales team for wholesale purchases. Canadian retailers can request to be connected with our exclusive Canadian distributor.

Question 5

What are the average shipping times for orders?

Accepted Answer

Delivery times depend on your country. Every order ships from our warehouse in Spain with tracking.

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